- What is TQM?
- How is TQM different than
- Why is TQM important for
- What is unique about this class?
- How TQM 401 satisfies ABET: Engineering Criteria 2000?
organization using Quality thinking and methods to Manage.
Doing the right things right, the first time and every time.
Principles proven to improve manufacturing operations, such as quality circles
and statistical process control, are applied across all
business activities (marketing, finance, design, production, customer service, etc.) for
the purpose of exceeding customer needs and expectations and achieving organizational
The University of Michigan Conference on Leadership for Technical Education and Training identified
needs in areas...that help engineers prepare for
- managing projects, people, and
resources in a global setting....
- enhancing leadership and communications skills
and understanding markets, product realization, and finance....
Source: Memo from Ed Borbely, UM College of Engineering CPD, 1/7/98
The course considers both the hard (quantitative) and soft (qualitative)
sides of product and process improvement and value creation. Numerical as well as verbal
data analysis coupled with creativity and invention techniques enable students to
efficiently and effectively solve problems, prevent recurrence, and create
Students work with local organizations to optimize creative solutions
for improving quality, lowering cost, improving schedule and timing, and bettering
employee work life. Skills learned here will help you excel in all activities at school,
work, clubs, community, job selection, etc.
The Accreditation Board for Engineering and Technology (ABET)
issued in 1995 its Engineering Criteria 2000 to assure that institutions
have published educational objectives consistent with the its mission and
...document that graduates have the following:
||TQM 401 subject/activity
|(a) an ability to apply knowledge of
mathematics, science, and engineering
||Variation, SPC control charts, Analytic
Hierarchy Process, Sample size, QC tools, TRIZ, New Lanchester Marketing
|(b) an ability to design and conduct
experiments, as well as to analyze and interpret data
||Taguchi Methods (DOE), QFD
|(c) an ability to design a system, component,
or process to meet desired needs
||QFD, Daily Management
|(d) an ability to function on
||Team management, Systems Thinking, QFD,
Hoshin Management, Cross-Functional Management
|(e) an ability to identify, formulate, and
solve engineering problems
||Basic Quality Tools, Management and Planning
Tools, Theory of Constraints,
|(f) an understanding of professional and
||Deming, Fifth Discipline, Systems Thinking
|(g) an ability to communicate effectively
||7MP tools, Quality Function Deployment,
Theory of Constraints
|(h) the broad education necessary to
understand the impact of engineering solutions in a global/societal
||Baldrige, ISO standards, Kansei Engineering
|(i) a recognition of the need for and an
ability to engage in life-long learning
||Virtual Course Pack on line
|(j) a knowledge of contemporary issues
||Project focus of course, Virtual Course Pack
|(k) an ability to use the techniques, skills,
and modern engineering tools necessary for engineering practice
||Project focus of course allows all tools to
be learned in a real-world environment