What is TQM

  1. What is TQM?
  2. How is TQM different than SPC?
  3. Why is TQM important for engineers?
  4. What is unique about this class?
  5. How TQM 401 satisfies ABET: Engineering Criteria 2000?

What is TQM?

  • Total organization using Quality thinking and methods to Manage.
  • Doing the right things right, the first time and every time.
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How is TQM different from SPC?

Principles proven to improve manufacturing operations, such as quality circles and statistical process control, are applied across all business activities (marketing, finance, design, production, customer service, etc.) for the purpose of exceeding customer needs and expectations and achieving organizational objectives.

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Why is TQM important for engineers?

The University of Michigan Conference on Leadership for Technical Education and Training identified needs in areas...that help engineers prepare for

  • managing projects, people, and resources in a global setting....
  • enhancing leadership and communications skills and understanding markets, product realization, and finance.... 
    Source: Memo from Ed Borbely, UM College of Engineering CPD, 1/7/98
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What is unique about this class?

The course considers both the hard (quantitative) and soft (qualitative) sides of product and process improvement and value creation. Numerical as well as verbal data analysis coupled with creativity and invention techniques enable students to efficiently and effectively solve problems, prevent recurrence, and create value

Students work with local organizations to optimize creative solutions for improving quality, lowering cost, improving schedule and timing, and bettering employee work life. Skills learned here will help you excel in all activities at school, work, clubs, community, job selection, etc.

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How TQM 401 satisfies ABET: Engineering Criteria 2000

The Accreditation Board for Engineering and Technology (ABET) issued in 1995 its Engineering Criteria 2000 to assure that institutions have published educational objectives consistent with the its mission and ...document that graduates have the following:

Criteria TQM 401 subject/activity
(a) an ability to apply knowledge of mathematics, science, and engineering Variation, SPC control charts, Analytic Hierarchy Process, Sample size, QC tools, TRIZ, New Lanchester Marketing Strategy
(b) an ability to design and conduct experiments, as well as to analyze and interpret data Taguchi Methods (DOE), QFD
(c) an ability to design a system, component, or process to meet desired needs QFD, Daily Management 
(d) an ability to function on multi-disciplinary teams Team management, Systems Thinking, QFD, Hoshin Management, Cross-Functional Management
(e) an ability to identify, formulate, and solve engineering problems Basic Quality Tools, Management and Planning Tools, Theory of Constraints, 
(f) an understanding of professional and ethical responsibility Deming, Fifth Discipline, Systems Thinking
(g) an ability to communicate effectively 7MP tools, Quality Function Deployment, Theory of Constraints
(h) the broad education necessary to understand the impact of engineering solutions in a global/societal context Baldrige, ISO standards, Kansei Engineering
(i) a recognition of the need for and an ability to engage in life-long learning Virtual Course Pack on line
(j) a knowledge of contemporary issues Project focus of course, Virtual Course Pack
(k) an ability to use the techniques, skills, and modern engineering tools necessary for engineering practice Project focus of course allows all tools to be learned in a real-world environment
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