TQM Dimension |
Individual
Lectures |
Contents |
TQM in Daily
Operations |
Introduction to TQM |
7 Web Pages,
17 PowerPoint Slides |
W. Edwards Deming, the
Father of Modern Quality |
2 Web Pages, 21 PowerPoint Slides |
Teams |
5 Web Pages, 19 PowerPoint Slides |
Basic Quality Control
Tools |
15 PowerPoint Slides |
Problem Solving and Six Sigma |
4 Web Pages, 31 PowerPoint Slides,
Six Sigma Web with 4 pages |
Daily Management |
7 Web Pages, 20 PowerPoint Slides |
Creativity, Innovation, TRIZ |
4 Web Pages, 34 PowerPoint Slides,
TRIZ Web Site with 28 pages, 6 figures and six tables |
International Quality
Systems: ISO/QS-9000, Baldrige, Deming Prize |
4 Web Pages, 13 PowerPoint Slides |
TQM for
Strategy |
Management and Planning Tools, AHP for Decision
Making |
8 Web Pages,
26 PowerPoint Slides, 1 Case Study, MS Excel AHP template |
Theory of Constraints |
8 Web Pages with TOC tools,
29 PowerPoint Slides |
New Lanchester
Strategy |
5 Web Pages |
Hoshin Planning and Policy
Management |
5 Web Pages, 33 PowerPoint Slides, 1Case Study |
TQM for Product Development |
Voice of
Customer |
4 Web Pages, 16 PowerPoint slides,
130 page VOC and QFD training manual (English or Spanish), MS Excel
QFD template, divided among all QFD lectures, 3 Case
Studies |
QFD and the House of Quality,
Blitz QFD® |
4 Web Pages, MS Excel template for
House of Quality, 3 Case Studies |
Kansei Engineering
for Image and Emotional Requirements |
45 Annotated PowerPoint Slides, 2 Case Studies |
Taguchi Methods
and Design of Experiments |
4 Web Pages |
QFD Design Matrices:
Function Deployment (Value Engineering) and Reliability Deployment |
5 Web Pages, 1 Case Study |
QFD Manufacturing and Service
Deployments |
3 Web Pages |
Cross Functional Management |
4 Web Pages |
Final Reports |
Student Reports integrating all TQM methods |
23 reports covering manufacturing, service, sports,
software, and other applications |