What is TQM?

Total organization using 

Quality principles for the Management of its business processes.™

Quality principles and tools can improve both manufacturing and general business processes; the goal is to exceed customer expectations to achieve business strategy.

The challenge in engineering today is not just how to design and build, but what to design and build. Resource constraints mean you can't do everything at once. So how do you determine what gets done first? The TQM tools taught in this course will show you how. More Detail

What this site contains

This is the Virtual Course Pack from the TQM course taught at the University of Michigan College of Engineering through 2003 by Glenn Mazur, a specialist in Japanese quality methods, particularly Quality Function Deployment (QFD) and Hoshin Planning.

Need training for your project?

In-company training - Custom tailored QFD for your organization/project, facilitation, train-the-trainer, related methods including Hoshin Planning, AHP, Kansei Engineering, TRIZ, please contact me at glenn@mazur.net. Public courses for QFD Green Belt and QFD Black Belt. See www.qfdi.org for schedule.

How to purchase

You can purchase individual lectures (some with templates) or the entire Course Pack.  Purchase page.
 

TQM Dimension	Individual Lectures	Contents
TQM in Daily Operations	Introduction to TQM	7 Web Pages, 17 PowerPoint Slides
	W. Edwards Deming, the Father of Modern Quality	2 Web Pages, 21 PowerPoint Slides
	Teams	5 Web Pages, 19 PowerPoint Slides
	Basic Quality Control Tools	15 PowerPoint Slides
	Problem Solving and Six Sigma	4 Web Pages, 31 PowerPoint Slides, Six Sigma Web with 4 pages
	Daily Management	7 Web Pages, 20 PowerPoint Slides
	Creativity, Innovation, TRIZ	4 Web Pages, 34 PowerPoint Slides, TRIZ Web Site with 28 pages, 6 figures and six tables
	International Quality Systems: ISO/QS-9000, Baldrige, Deming Prize	4 Web Pages, 13 PowerPoint Slides
TQM for Strategy	Management and Planning Tools, AHP for Decision Making	8 Web Pages, 26 PowerPoint Slides, 1 Case Study, MS Excel AHP template
	Theory of Constraints	8 Web Pages with TOC tools, 29 PowerPoint Slides
	New Lanchester Strategy	5 Web Pages
	Hoshin Planning and Policy Management	5 Web Pages, 33 PowerPoint Slides, 1Case Study
TQM for Product Development	Voice of Customer	4 Web Pages, 16 PowerPoint slides, 130 page VOC and QFD training manual (English or Spanish), MS Excel QFD template, divided among all QFD lectures, 3 Case Studies
	QFD and the House of Quality, Blitz QFD®	4 Web Pages, MS Excel template for House of Quality, 3 Case Studies
	Kansei Engineering for Image and Emotional Requirements	45 Annotated PowerPoint Slides, 2 Case Studies
	Taguchi Methods and Design of Experiments	4 Web Pages
	QFD Design Matrices: Function Deployment (Value Engineering) and Reliability Deployment	5 Web Pages, 1 Case Study
	QFD Manufacturing and Service Deployments	3 Web Pages
	Cross Functional Management	4 Web Pages
Final Reports	Student Reports integrating all TQM methods	23 reports covering manufacturing, service, sports, software, and other applications

Purchase page

Free Access to this site

Sample Lecture	Free	Introduction to QFD
TQM Dictionary	Free	TQM Dictionary

Student Testimonials

Here's what my students have said about this course. Testimonials

Live Lectures

Videos of individual lectures or the entire course in VHS (NTSC or PAL), Video CD, or DVD format.

Public or In-company QFD Green Belt^® and QFD Black Belt^® courses.