What is TQM?

Total organization using 

Quality principles for the Management of its business processes.

Quality principles and tools can improve both manufacturing and general business processes; the goal is to exceed customer expectations to achieve business strategy.

The challenge in engineering today is not just how to design and build, but what to design and build. Resource constraints mean you can't do everything at once. So how do you determine what gets done first? The TQM tools taught in this course will show you how. More Detail

What this site contains

This is the Virtual Course Pack from the TQM course taught at the University of Michigan College of Engineering through 2003 by Glenn Mazur, a specialist in Japanese quality methods, particularly Quality Function Deployment (QFD) and Hoshin Planning.

Need training for your project?

In-company training - Custom tailored QFD for your organization/project, facilitation, train-the-trainer, related methods including Hoshin Planning, AHP, Kansei Engineering, TRIZ, please contact me at glenn@mazur.net. Public courses for QFD Green Belt and QFD Black Belt. See www.qfdi.org for schedule.

How to purchase

You can purchase individual lectures (some with templates) or the entire Course Pack.  Purchase page.
TQM Dimension Individual Lectures Contents

TQM in Daily

Introduction to TQM 7 Web Pages, 17 PowerPoint Slides
W. Edwards Deming, the Father of Modern Quality 2 Web Pages, 21 PowerPoint Slides
Teams 5 Web Pages, 19 PowerPoint Slides
Basic Quality Control Tools 15 PowerPoint Slides
Problem Solving and Six Sigma 4 Web Pages, 31 PowerPoint Slides, Six Sigma Web with 4 pages
Daily Management 7 Web Pages, 20 PowerPoint Slides
Creativity, Innovation, TRIZ 4 Web Pages, 34 PowerPoint Slides, TRIZ Web Site with 28 pages, 6 figures and six tables
International Quality Systems: ISO/QS-9000, Baldrige, Deming Prize 4 Web Pages, 13 PowerPoint Slides

TQM for

Management and Planning Tools, AHP for Decision Making 8 Web Pages, 26 PowerPoint Slides, 1 Case Study, MS Excel AHP template
Theory of Constraints 8 Web Pages with TOC tools,
29 PowerPoint Slides
New Lanchester Strategy 5 Web Pages
Hoshin Planning and Policy Management 5 Web Pages, 33 PowerPoint Slides, 1Case Study

TQM for Product Development

Voice of Customer 4 Web Pages, 16 PowerPoint slides, 130 page VOC and QFD training manual (English or Spanish), MS Excel QFD template, divided among all QFD lectures, 3 Case Studies
QFD and the House of Quality, Blitz QFD 4 Web Pages, MS Excel template for House of Quality, 3 Case Studies
Kansei Engineering for Image and Emotional Requirements 45 Annotated PowerPoint Slides, 2 Case Studies
Taguchi Methods and Design of Experiments 4 Web Pages
QFD Design Matrices: Function Deployment (Value Engineering) and Reliability Deployment 5 Web Pages, 1 Case Study
QFD Manufacturing and Service Deployments 3 Web Pages
Cross Functional Management 4 Web Pages
Final Reports

Student Reports integrating all TQM methods

23 reports covering manufacturing, service, sports, software, and other applications

Purchase page

Free Access to this site

Sample Lecture

Free Introduction to QFD

TQM Dictionary

Free TQM Dictionary

Student Testimonials

Here's what my students have said about this course. Testimonials

Live Lectures

Videos of individual lectures or the entire course in VHS (NTSC or PAL), Video CD, or DVD format.

Public or In-company QFD Green Belt and QFD Black Belt courses.